Shipping policy
This Shipping Policy applies to all orders placed with Ibiza Premium Shades (operated by İBZE Kardeşler San. ve Tic. Ltd. Şti. through ibizapremiumshades.com, our wholesale channels, or direct dealer orders.
1. Production & Lead Times
All Ibiza Premium Shades products are made-to-order. Production begins only after payment (or agreed deposit) is received and measurements are confirmed.
| Order Type | Production Lead Time |
|---|---|
| Standard retail order (1-5 units) | 5-7 business days |
| Standard wholesale order (up to 50 units) | 7-10 business days |
| Large wholesale / project order (50+ units) | 10-21 business days |
| Rush order (subject to availability, +20-30% premium) | 3-5 business days |
| Private label orders | 14-28 business days |
2. Shipping Destinations & Transit Times
We ship worldwide from our factory in Antalya, Turkey and, for Canadian customers, from our Woodbridge, Ontario facility when available.
| Destination Region | Road Freight | Sea Freight | Air Freight |
|---|---|---|---|
| Turkey (Domestic) | 1-3 days | — | — |
| European Union | 5-10 days | 7-14 days | 1-3 days |
| United Kingdom | 7-12 days | 10-16 days | 2-4 days |
| Balkans | 3-7 days | 5-10 days | 1-3 days |
| Gulf Region (UAE, Saudi, etc.) | — | 8-14 days | 2-4 days |
| North America (USA, Canada) | — | 21-35 days | 4-7 days |
| North Africa | — | 6-12 days | 2-4 days |
| Other destinations | Contact us for estimated times | ||
3. Incoterms (International Commercial Terms)
For wholesale and international orders, we operate under Incoterms® 2020:
- EXW (Ex Works, Antalya): Buyer arranges all transportation. Most flexible for large dealers with established freight networks.
- FOB (Free on Board, Mersin/İzmir): Seller delivers to port and loads onto vessel; buyer takes risk from loading point.
- CIF (Cost, Insurance, Freight): Seller arranges and pays for shipping + insurance to named destination port.
- DAP (Delivered at Place): Seller delivers to destination; buyer handles import duties and clearance.
- DDP (Delivered Duty Paid): Seller handles all transport, duties, and taxes to buyer's door (available for EU under A.TR).
4. Shipping Costs
Shipping costs depend on destination, weight, volume, and chosen Incoterm. For all wholesale inquiries, quotations include itemized freight estimates.
Retail orders through our website: shipping is calculated at checkout based on destination and order size.
5. Customs, Duties & Taxes
For international shipments:
- EU Member States: Zero customs duty under the Turkey-EU Customs Union (A.TR Certificate). VAT is collected by the destination country upon import.
- United Kingdom: UK-Turkey Free Trade Agreement applies; reduced or zero duty depending on product classification.
- United States: Import duties apply per HTS classification. Typical range for window coverings: 6-12%.
- Canada: Import duties apply per HS classification plus GST/HST.
- Gulf States: 5% standard customs duty for GCC countries; additional documentation may be required.
Unless DDP terms are agreed in writing, all import duties, taxes, and customs clearance fees are the responsibility of the buyer.
6. Packaging & Handling
All orders are professionally packaged to minimize transit damage:
- Individual product protection with moisture-resistant wrapping
- Corrugated cardboard cartons sized to product dimensions
- Fragile/handling labels on all boxes
- Pallet consolidation for container shipments
- Custom crating available for high-value orders (additional cost)
7. Order Tracking
Upon shipment, you will receive:
- Commercial invoice and packing list (PDF, via email)
- Bill of Lading (sea) / Air Waybill (air) / CMR (road)
- Carrier tracking number (DHL, FedEx, or consolidated freight agent)
- Expected delivery window
Dealer portal users can track shipments in real time within their account.
8. Transit Damage & Loss
In the rare event your shipment arrives damaged or incomplete:
- Inspect upon delivery — photograph any external damage to packaging before signing.
- Notify us within 48 hours of delivery via email with photos to info@ibizapremiumshades.com.
- For CIF/CIP shipments, we will initiate an insurance claim on your behalf.
- For FOB/EXW shipments, the buyer's freight insurance is primary.
Replacement products are dispatched as soon as claims are documented, typically within 7-14 days.
9. Shipping Delays
While we maintain strong on-time delivery performance, certain circumstances may cause delays:
- Customs clearance issues (buyer-side documentation)
- Severe weather affecting sea or road transport
- Force majeure events (strikes, political events, natural disasters)
- Carrier capacity constraints (especially during peak seasons)
We proactively communicate any known delays. Ibiza Premium Shades is not liable for delays caused by carriers, customs authorities, or buyer-side documentation issues.
10. Address Changes
Shipping address changes can be accepted only before production begins. Once production starts, we cannot modify delivery details without administrative rerouting fees (typically $50-150 depending on stage).
11. Signature Requirement
All wholesale shipments require signature upon delivery. Retail shipments under $500 USD may be left without signature if the carrier deems the delivery location safe.
12. Contact Us
For shipping-related questions or to request a custom shipping quote:
- 📧 Email: shipping@ibizapremiumshades.com
- 📞 Turkey: +90 539 619 67 28
- 💬 WhatsApp Business: +90 539 619 67 28